Serving Bay Area
In today's competitive market, it is important to have a reliable real estate agent with superior negotiation skills that you can trust and depend on to guide you through the home buying and selling process. Serena is committed to making her clients her number one priority and understands that buying or selling a home is one of the most important decisions of your life.
As a top producing agent, Serena takes pride in her discretion while providing the finest service to clients ranging from first-time home buyers to investors and sellers. Her invaluable services make her the top choice for those looking to buy a dream home or make a profit in the Bay Area.
Serena has been awarded Pinnacle Award, Grand Master Award, TOP 1000 Agent Nationwide, etc because of her outstanding service and production.
WARRANTY | 担保政策
Maximize Your Protection
Serena warrants to pay for any difference between appraisal value and contract price out of my own pocket.
HIGHLIGHTS IN 2020
#18 IN SILICON VALLEY
Top Individuals in Silicon Valley-Monterey Bay Area by Coldwell Banker Recognition
#47 IN NORTHERN CA
Top Individuals in Northern California by Coldwell Banker Recognition Reports
TOP 0.1% NATIONWIDE
Ranked 0.1% Nationwide in terms of transactions volume and sides.
TOP 500 AGENT
Ranked in the top half of TOP 1000 AGENT NATIONWIDE by REALOGY.
Honored Pinnacle Award, Grand Master Award by Bay East Association of Realtors.
60 TRANSACTIONS IN 2020
Helped 40 families bought their dream home and 20 families sold their home in 2020.
$70,000,000 SALES VOLUME IN 2020
Serena's sold homes in 2020 values to $70,000,000.
SAVED $2,109,000 FOR BUYERS IN 2020
The houses bought at lower than appraisal, their difference adds together to $2,109,000
SOLD $180,000 MORE FOR SELLERS IN 2020
The houses sold at higher than appraisal, their differnece adds together to $180,000.
Zhaowei Hou and Qian Lu
We would like to take this chance to specially thank Serena for her great work in helping us closing this house.
Serena's partnership has been PHENOMENAL.
Always thinking from our side - Serena always clearly, transparently, honestly tells us the advantages and concerns about any house, this has helped us make good decisions and brought us good clarity on what to look for.
Super Strong sense of responsibility - We were greatly impressed when we were not clear about the permits of the converted area, Serena immediately ran to the City department during non business hour (and somehow used her communication skills) to get it clarified. We wouldn't know this if not for Serena and this would have turned out to be a bad deal. We got a good deal thanks to her rigorousness. There are countless other examples such as - Keeping on pushing the seller agent to send us the photos, and pushing hard on moving things forward, trying very hard to get us a great deal, and so on. Overall we felt we can rely on Serena because of that she is always on our side and her strong responsibility.
Super fast response and always on time - ANY time, Serena replies to our msg/calls within 10 seconds, thanks to this, we were always clear about every step and got our questions/concerns/thoughts cleared very promptly. Serena also is always on time for our appointments.
Last but not least, we would also like to thank you Jeff for your helps on dealing with the seller agent, we can definitely see the challenges there from all these unreasonable and unclear requests. For example, you had clearly told the seller agent to stop accepting offers while our contract is going, you had pushed back multiple unfair addendums, etc. And thanks again to Serena for always being on top of these things and escalate to manager at the right times.
We will definitely work with Serena again in the future.